GYPPHY

VISA, MasterCard, AMEX, JCB

*If you wish to pay in installments, please select [Credit card payment (Japan domestic/GMO Epsilon)] on the payment screen. Please be sure to also register your email address when registering your customer information. (If only your phone number is registered, the installment payment system cannot be used.)

Amazon pay, Apple pay, etc. *You can easily pay by omitting your name, shipping address, and credit card information without having to enter them.

Free shipping for orders over ¥10,000 within Japan and overseas.

*If shipping overseas, there is a possibility that customs duties will be paid separately by the customer. Please note.

■Delivery date

In stock: Ships within 3 business days

Out of stock: Ships in 3-5 weeks (made to order)

■For ring engraving

All items are made to order and will be shipped within 3-5 weeks.

*We do not ship on Mondays.

If you purchase on our website or in-store and complete the return procedure within one week after the product is shipped, we will accept the return of the product and a full refund. (Example: Product will be shipped on April 1st. If you wish to return the product, please complete the return procedure by April 8th.)

When returning the product, please return all accessories and delivery notes. please. After receiving the product, we will process the refund.

However, please note that we cannot accept returns or exchanges in the following cases.

1.If you use the product.

2.If the size has been repaired or replaced once.

3.Products that have been damaged (including scratches).

4.If accessories (guarantee card, jewelry case, delivery note, etc.) are damaged, lost, or discarded.

5.Semi-custom products (design and ring size) and custom-made products with engravings.

6.If more than one week has passed since the product was shipped.

7.If the purchaser is not the person who purchased the item (however, if it is a gift, please do not worry as we will be eligible for a return or exchange if you provide the name of the purchaser).

8.If you use a coupon other than the LINE friend addition campaign

9.Items purchased from places other than our store, such as flea market sites.

10. Orders from overseas

11. When purchasing at a POPUP STORE or select shop held at a department store, etc.

12. Collaboration products and limited edition products

Also, the following products are basically completely custom made products and are therefore not eligible for return.

・Bridal rings in general
・Platinum material and pink gold (K10/K18) material
・Rings with increased price due to size increase
*However, returns are possible if the item is in stock. Made-to-order products cannot be returned.

*Please note that unless the return is due to our company, shipping and transfer fees (in the case of bank transfer) will be borne by the customer. Also, please note that orders that have been officially accepted cannot be canceled even before they are shipped.

■Step 1. Please use the contact form or LINE to enter your name and the phone number you used when placing your order.

If you purchased at a directly managed store and have a guarantee card, please write the Order #, Product #, and Shipping Date listed on the back.

For customers who purchased by bank transfer, please enter the bank name/branch name/account number of the refund destination.

Please note that we cannot refund if the name of the orderer is different from the name of the orderer.

■Step 2. Returns
After confirming your email, we will contact you with the return address and method, so please return all accessories and delivery notes within the deadline.

Please note that unless the return is due to our company, shipping costs will be borne by the customer.

■Step 3. Refund After checking the returned product, if there are no problems, we will process the refund.

・For bank transfer: After checking the product and if there are no problems, we will process the refund to your designated account within 2 business days.

・If using a credit card: After checking the product, if there is no problem, we will process the refund to the credit card company you used on that day.

Refund timing varies depending on the credit card company, so please contact your credit card company.

*Please note that the transfer fee will be borne by the customer unless the return is due to our company's reasons.